Your team spends hours copying data from PDFs into spreadsheets. Invoices pile up because someone has to manually check each one against a purchase order. Customer emails sit in a queue waiting for a human to read and route them. This is the hidden tax on your operations: skilled employees doing repetitive work that traditional automation simply cannot handle.
RPA and rules-based automation work well with structured data, but they hit a hard ceiling when faced with the reality of most business information: the unstructured data in contracts, receipts, and customer communications. These systems can't understand context, interpret varied formats, or make judgment calls. The result? Manual intervention at every step, errors that compound, and a cap on how fast you can scale.